Good customer service is very important to consumers, but almost a quarter do not believe they receive good service from businesses, according to a new survey released by the OFT. At Car Magic we pride ourselves on our excellent customer satisfaction and operate under the OFT Code Approval scheme. This means that we commit to higher standards of customer service and provide an easily-accessible and robust complaints resolution procedure.
In the OFT survey most people felt they do generally receive good service in their day to day lives, the bad news for companies with poor customer service is that others will hear about it:
- 82 % – 4 out of 5 people – said their response to poor service would be to tell their friends and family never to use a business
- almost a third said they would write a negative review on the company’s website
- with increasing use of social media, some consumers said they would ‘Tweet’ about company or set up a Facebook complaints group.
The survey also reveals the benefits to companies of good service – of the consumers who received good service, 85% say they would recommend that company to their friends and family, and one in three said that they would contact the business to thank them.
Consumer champion Lynn Faulds Wood advises customers to ‘do their research before buying goods, and using an OFT Code approved retailer means they will receive a standard of service higher than that required by law.’
So when your car, van or motorbike needs an accident repair, experience our fantastic customer service for yourself and visit us at Car Magic!
