This week we had a Jaguar XK8 in our car body repair workshop with brick damage to the offside rear panel. Here is the feedback from our customer on the service Car Magic provided.
“I just wanted to say what a pleasure it was dealing with you. The repair was fantastic and was dealt with easily, professionally, with good humour also very cost effectively. I hope your business thrives as it deserves to. I will not hesitate to recommend you.
Thanks again and good luck”
Mr J, August 2010
Car Magic is excited to announce the arrival of our newest member to the team. Jon-James Stringer has joined us as our new customer service coordinator Biting at the bit to expand his knowledge of car body repair and business growth and management he is keen to get deeply involved. [click to continue…]
This morning Martin Beal from Car Magic talked about his successful car body repair business at BNI Union in Berkhamsted. He entertained the members with a couple of vidoes and explained his successful vertical marketing and branding for:
Good customer service is very important to consumers, but almost a quarter do not believe they receive good service from businesses, according to a new survey released by the OFT. At Car Magic we pride ourselves on our excellent customer satisfaction and operate under the OFT Code Approval scheme. This means that we commit to higher standards of customer service and provide an easily-accessible and robust complaints resolution procedure.
There is a new “trend” for insurance companies to insist that damaged vehicles are taken only to an insurance approved repairers, no matter how inconvenient or far away. In some instances drivers have been forced to take their car tens of miles away to a repair centre unknown to the owner of the damaged vehicle and preventing him or her having the vehicle repaired at a garage of their choice.
At Car Magic we are an independent repairer and believe consumers need to know that they DO have a choice. Insurance companies should end their unethical market practices and stop treating motorists unfairly by diverting motorists away from the repairer they choose to the insurance company’s “preferred repairer”.
Some insurers are now:
At Car Magic we are independent. Many insurance companies will try to direct claims to their recommended repairers, as they have negotiated low cost labour repair agreements with their repair network. This may compromise quality.
It is your right to have your car repaired by the repairer of your choice. Your rights were confirmed by the OFT (Office of Fair Trading) directive issued in 1993.
At Car Magic we pride ourselves on our excellent customer service and always appreciate a thank you and for our hard work. If you want to be our next happy customer give us a call on 01442 864022.
When a taxi is involved in an accident it can be devastating for the taxi driver and extremely time consuming to sort out the taxi accident insurance claim.
Accidents or a crash when driving your car can happen to anyone. Whether they’re your fault or not, and whether or not you, or others are injured, they’re a nerve-racking experience, but you should be aware of your legal responsibilities.
